User perception and satisfaction on library usage and services

A study of Dominican Learning Resource Center Higher Education Department

Abstract

User satisfaction is essential for libraries to ensure that their goals and objectives are met and attained successfully. There is no doubt that the level of satisfaction influences library usage and services, including the interaction among staff members. This paper investigated the level of perception and satisfaction of library users (students and faculty members) in terms of their usage and its services, including their interactions with library staff. A descriptive survey research design was utilized, and a total of 120 students and 30 faculty members acted as the participants for the study. The findings showed that both groups of library users were satisfied with the services and had positive perceptions about the library collections and the staff. It was also shown that users are concerned specifically with the updated book collections, the Wi-Fi and Internet services, and the communication skills of the staff members. Continuous improvement should be conducted every year to see if the library has provided more of its services and resources to the users, especially with the attitudes towards the staff.